Lifetime Warranty PolicyUpdated 3 months ago
Lifetime Warranty
We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Etah Love retailer, and subject to applicable state or national laws governing the sales of consumer goods.
The warranty will immediately become void if the product is purchased from an unauthorized retailer or resold by the original purchaser to a new owner.
We work with our manufacturers to create handcrafted, ethically sourced pieces that are made to stand the test of time. We’re confident in the quality of our product. Please note this means that the warranty does not cover any lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party. Additional information regarding warranty policy coverage applicable to specific Etah Love product categories can be found in this article.
To inquire if your jewelry is covered under this warranty, contact us with your name, address, order number, photo or video, and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Etah Love retailer and are subject to approval.Eyewear - Limited 2-Year Warranty
Etah Love eyewear is backed with a limited two-year warranty from the date of purchase. Please note this means that the warranty does not cover any lost items, broken frames as a result of misuse or negligence, scratches on lenses, improper use or storage of your eyewear, improper fit and any alterations of your eyewear product - including but not limited to replacing existing lenses with prescription lenses.
Apparel, Headwear, and Housewares - Limited 2-Year Warranty
Etah Love apparel, headwear, and housewares are backed by a limited two-year warranty from the date of purchase. Please note that the warranty does not cover any lost items or items that are broken, dented, ripped or stained as a result of misuse or negligence. This includes scratches that come from normal wear and tear, improper use or storage of your product, improper fit of your product and any modification made to your product after purchase.
Leather Goods and Merch - Limited 1 Year Warranty
Etah Love leather products and merch are backed by a limited one-year warranty from the date of purchase. Please note that the warranty does not cover any lost items or items that are broken, dented, ripped or stained as a result of misuse or negligence. This includes scratches that come from normal wear and tear, improper use or storage of your product, improper fit and any modification made to your product after purchase.
*Exceptions
Items including but not limited to socks and other merch products that we identify, are subject to our standard returns and exchange policy from the date of purchase.
To inquire if your item is covered under this warranty, contact us with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by acceptable proof of purchase from an authorized Etah Love retailer and are subject to approval.
Disclaimer: In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the actual value paid on the original purchase, to be used towards a new replacement purchase of another item and subject to approval. Customers will be required to return the item(s) for inspection.