Submitting A Warranty ClaimUpdated 3 months ago
How do I submit a warranty claim?
Use the contact form and include the following information:
- A detailed description of what happened to your item causing the issue(s).
- Your original order number.
- A minimum of two (2) photos clearly showing/demonstrating the issue(s) with your item(s)
- One photo with the order number handwritten on a piece of paper next to it.
- A short video no more than 10 seconds, clearly showing/demonstrating the issue(s) with your item(s)
- Confirmation of your current shipping address.
Customer service cannot analyze your request without all of the above information.
We are unable to ship back your original warranty item to you under any circumstances. This includes if an item is out of stock for replacement. Please only send back Etah Love items to us. Do not include any other personal items or jewellery pieces.
How long does it take to hear back about a claim?
We typically respond to your initial warranty inquiry within 24 hours, subject to support volumes and available agents. You may be required to provide additional images or a video if we need more details. Further instructions and next steps will be provided upon assessment of your warranty claim.
Why was my warranty claim denied?
We cannot complete a warranty unless all of the criteria mentioned above are completed. Your warranty claim may also be denied if it does not meet the criteria mentioned in our warranty coverage article. Please address the article for clarification around eligible warranty claims if you have not done so already.